Customer Service 02/19/2020
The final finish turned out well and I will report the service as it goes along.
I found Luke Roofing to be very professional at all stages of my roof repair from the original estimated work and operations through the actual work done. Your roofers were very professional and did a great job. I would highly recommend Luke roofing.
On Time and Worked Hard
Luke roofing did a great job. the guys were great they where there every day at 7 am and worked hard all day. The roof looks great, and I was more than happy with the job
Hi guys I just wanted to thank you guys for the great job on the new roof. I really appreciate the craftsmen ship but most of all your attentiveness was out standing. Always getting a response, answers to my questions and dealing with any concerns I had immediately made me feel like I was the only roof you were doing and I was important. This made spending the money having your company do the job well worth it. I have to say I have not had this feeling in many years as I was feeling this type of service was gone for good. I also feel like if any problems arise, I also have doubts they will, that you will be there to help. Neighbors have already enquired about who did the job and you will receive the best review I have ever given. I don't have Caleb's email address but I will be trying to text this message to him. Thanks so much for Roofing our house. You did the Luke family proud.
Luke roofing did a complete roof replacement for us. The consultant, Jonathan, was very good to work with, explained what needed to be done, provided clear, transparent pricing and followed up promptly every step of the way. The work was done when promised, the quality of work was exemplary and we now have a roof that will probably last longer than we will. LOL! You might find roofers that our cheaper but you get what you pay for. There are lots of fly by night guys out there who do a cheap shoddy job and when you have problems they are long gone. Closed the business and opened a new one to avoid claims from past customers. Buyer beware. Luke Roofing is a company you can count on to do the job right at a fair price. If you ever need follow-up service they will be there when you need them.
We had a tremendous experience with Luke Roofing. They came highly recommend by our neighbors. Luke’s price was lower than two other bids we received. They installed a new concrete tile roof and solar panel system. Everything went exactly as promised and as planned. There were no surprises and when unforeseen issues arose with our home, they willingly fixed it all without any additional cost. I would highly recommend Luke Roofing.
Very happy with my new roof!
Luke Roofing did a great job on my roof. It was a pleasure doing business with them. The roofers were polite, they showed up everyday and went right to work as did they leave the premises clean everyday. The job was over looked by
Will Dunlap and he communicated with me almost daily. I highly recommend this company for your roofing needs. Barbara Straub
We needed a new roof and also wanted to go Solar. Called Luke Roofing, they do most of the homes in the neighborhood, and knew they were the best! Gary & Caleb are great to work with, very professional and knowledgeable. Their guys were efficient and cleaned up at the end of each day. Erin and the office staff were great too! They took care of ALL of the permits, and the Solar paperwork with SDGE. We are running about $0 on our electric bills now, so we're very happy. The new roof looks GREAT too! Thanks Gary and the Luke Roofing Team for another job well done!
Absolutely 5 star performance from the entire crew , from demo, install and clean up. Caleb Luke The Foreman was a pleasure to deal with, answered any questions we had and them some. Thanks again !
I found Luke Roofing for my project by asking roofing manufacturers who they would pick to put their roof on. Two out of two picked Luke. I used them for my roof and solar installations. They exceeded my expectations throughout my installation. I highly recommend this family business. Dave Koepke
I have used Luke Roofing twice in the last 10 years, once to replace my roof, and the second time to install solar panels on my roof. Both times their service and attention to detail were amazing!
Their employees were always on time and kept to the schedule that was promised me when I signed the contract. They were very neat, cleaned up daily any loose materials that were left around, and completed the jobs on time!
I can not say enough great things about this nice family owned business. I met with several other roofers and solar installers before going with Luke Roofing and happy I made the right choice!
In February, when our roof failed, we called Luke. We were going on vacation in mid-April. Yes, they said, we can at least be started on your roof by then. Last week, in the first...
Luke roofing recently redid our patio roof with TPO. Their crew was very professional, good at their work and they did one hell of a job! I would recommend them to anyone! Good job...
I chose Luke roofing over 4 other quotes for installing a new roof on my flat roof section of my home. They stripped off all the old tar and rock roofing. Replaced broken and rotted plywood and 2X12...
I'll start this review by stating that I have over 12 years of solar and roofing experience and have sold and/or overseen thousands of projects. So to say that I'm selective about contractors would...
Had a great experience with Luke Roofing from beginning to end. Fast and efficient and cleaned up before they left each day. Their staff was very professional and kept me updated throughout the...
Great work done by Luke and his guys. Not much to said but. Professionals, got the job done on time and left...
Why look for somebody else? I can assure you, guarantee you, that Luke Roofing will do their best for you're roofing needs. If I can give them 6 stars or more out of 5, I will. For...
My Realtor recommended Luke roofing. I have to say they answered right away even being a busy time. Gary came out, gave me a quote within a Few days. We scheduled fast and they were here when they...
During the raining season we had a roof leak...I had a tough time locating a roofing company to make time and quote me. Fortunately, Greg Luke took my call and came out the same day to provide...
I hired Luke Roofing to install a large solar system and a new roof for an addition to my home. They were on time, clean, and quick. I wouldn't hesitate to use them again.
I've known Gary Luke for years I just had about 10 quotes for roofing and Gary Luke came in lowest without making a bunch of promises that he knew work and no materialize everyone else at all the...
I've known Gary look for years I just had about 10 quotes for roofing and Gary Luke came in lowest without making a bunch of promises that he knew work and no materialize everyone else at all the roof will be perfect and I'll do this and that Gary said no you're not gonna get rid of Paul's water you'll patch it up let the water sit that's fine when you get a new roof then you'll take care of that he said it needs a 2% grade obviously the guy knows what he's doing to not try to bunch Selye bunch of work that won't
This company is professional, honest, and does things by the book. They did a fabulous job for us when we needed some old solar panels removed. They didn't try to sell us a new roof like every other company did. I would highly recommend them. My only complaint, which isn't really a complaint, is that I had to follow up often on getting a date for the work to be done. I can only suspect it was because our needs weren't as lucrative as doing a new roof even though for us it was a very expensive job. Overall, I'm very glad we chose them.
We recently remodeled our home and one of my husband's "must have" items was a solar system. I didn't know that much about it, but as I was the one overseeing the remodel, I was forced to get up to speed quickly on it.
I interviewed and received estimates from four vendors for a solar system. Gary Luke from Luke Roofing was the only vendor who told me up front that putting heavy solar panels on a flat roof that was 20 years old was a bad idea. When I asked the other vendors why they did not mention this, their answer was "Well, you sign the contract first, and then we send out our roof expert to tell you if you're in trouble or not." Which, of course I was going to be. Then I would have needed to find a roofing company, as most solar vendors do not do roofing.
The best advice I can give is that you want a vendor who can do both the roofing and the solar. That way, you get a streamlined project which is managed efficiently by one vendor who will stand behind the entire project.
Working with Luke Roofing was so wonderful. They were prompt, responsive, professional and their finished product was excellent quality and visually appealing. They went above and beyond my expectations and performed additional work simply to help me out. Why? Because they are also nice people. Good people. Isn't that who you want working for you?
I can say that the hardest part of this project was working with my electricity provider, who clearly is overwhelmed by the amount of customers wanting solar and lacks the resources to deal with it. Keep in mind that this is not a fast, quick process and that it will take some time to accomplish this major project. Be patient.
If you're looking forward to seeing your meter spin backward, I highly recommend Luke Roofing to get you there!
Luke Roofing is the Best. They came out right away within 2 days of my call, identified my problem, gave me a fair price and were ready to do the work right away. They cared about me and my problem, did not try to put me off till "the end of the month", and were the timely answer to my leaking roof. Jonathan was kind, respectful and really knew his stuff. They also guaranteed their work and put my worried mind at ease. A great company that is not too busy because of the El Nino to help me out. Highly! Highly! Recommended!!!!!
I was challenged with a very complicated roofing problems as it was made of metal, tile and installed wrong which caused many leaks. The roof was only 10 years old!! It took me 3-4 months of interviewing contractors as I needed to get the right one. Can you believe that the only one to come up with a water test on top of the roof was Gary the owner! Such a simple thing but everyone else was taking my word where the leaks were. Don't take my word! I'm not a roofer!! Gary and his team went above and beyond. His fabricator was brilliant in the redesign as it had ridges, crickets and slopes down instead of puddling. Luke Roofing knows what there doing!!
After spending 4 frustrating months dealing with insurance company and bank to settle a disaster claim for part of my roof, Luke was a breath of fresh air. My roof was partially damaged, but it was old so I decided to replace the whole thing. I took bids from several companies and, although Luke was not the absolute low bid, I have to say that I selected them because of the perceived "value" for me. I am a business owner and I place a high premium on companies who treat their customers right and with high integrity. They did exactly what they said they were going to do and there were no surprises. They also finished the job 1-2 days before they quoted, which I very much appreciated. They worked closely with my chosen Solar company (Sullivan Solar) to prep the roof for solar install, which is happening next month.
My neighbor even saw them working and hired them for his roof repair job.
I highly recommend Luke for any roofing project. Good, honest, fair and reliable. Nobody likes to spend money on these things, but if you have to, it sure feels a lot better when you can do it with a company that you can trust.
The roof was completed in 2 days and the rain gutters were completed in a couple of hours. They did a beautiful job. They went above and beyond in every aspect of the job. They were prompt and courteous. They worked as quickly and quietly as possible. We did not have to do anything. They pulled the permits, completed the roof, etc. I highly recommend this company and will definitely use them in the future.
They also cleaned up when they were done each day.
Bottom line: They did beautiful work and the job was completed under budget.
I recently purchased a solar system through Luke Roofing. I couldn't be more happy with how it turned out. I could tell up front that Gary is an honest professional and I had a strong sense that he would treat me right. I did not get this same impression from most of the other companies I spoke to. He designed the exact system I needed and presented me a fair price. Since I have a clay tile roof, I was concerned about the re-roofing necessary for the job. After he explained how he would do it and comparing it to what other companies said they would do, I felt assured that working with Luke Roofing would insure that the job was done right. Gary handled everything from designing the system, getting signatures from neighbors, obtaining approvals from my HOA and the city, purchasing the best hardware, installing the system (including the re-roofing), getting final inspections completed, and having me switched over to net metering with SDGE. He even submitted the application for the SDGE rebate. The whole process took only a few weeks.
I was also impressed by Gary's dedication to doing the job right. After my system was up for a few days I noticed some of the panels were not performing well due to shading by two of my chimneys. Gary was surprised since the estimate he originally obtained from the solar panel company did not show that this would happen. He went back to the company, got new estimates, and immediately agreed that panels needed to be relocated. In short order his team came out and relocated a number of panels. Now my system is producing better than the original estimate. Gary never once hesitated or complained about having to do this re-work.
My system has been performing flawlessly for almost two months now. I highly recommend Luke Roofing for any roofing or solar installation job. He is a no-nonsense guy and is extremely agreeable and easy to work with. I am proud of myself for being such a good judge of character.
The entire Luke Roofing Team is nothing short of amazing. Roofing done right with permits, inspections, quality guaranteed product, and certified master shinglers that are lisenced, bonded and insured is not the least expensive price, however, had the previous owners of my home used Luke...instead of using a company who did everything wrong...used faulty products, never pulled permits and never had the stages of their work inspected, .I would have had a 50 year guarantee and a no worries roof when I purchased this home. You get what you pay for.
On top of all the above...their kindness, cleanliness, and professionalism was off the charts...Even my neighbors were blown away.They commented they had never seen such an organized, professional, hard working crew....and they did what they said in the time frame they quoted. Their clean up every day was outstanding. And, their final clean up was with this big magnet they took all over my property to suck up any hidden nails that their clean up may have missed.
Gary and Caleb are really good people and that seems to trickle down to all their employees. I found out that some have been with them for over 20 years.
I was pleased to find out they could also do my gutters and paint for the new eves and fashia....using them for that was also one less worry. They did an outstanding job.
I can't say enough about Luke Roofing. I highly reccomend them....Great job guys and thank you for taking such good care of us and our home..... wish I could hire you and your team for all my future home improvements, too bad for me you only do roofs, solar, etc.
Brent and Jules L.
My experience with Luke Roofing Inc. goes back some twenty plus years when I replaced my shingle roof with a class A asphalt roof. It was nice to know that he is still in business ! I was not surprised really when I thought about it, because his price was competitive, they did exactly as the contract said with no surprises, they cleaned up at the end of each work day and if my memory serves me correctly they wrapped up the job a little earlier than expected. I have since recommended them to many of my neighbors with no complaints that I am aware of...I think they must be a reputable company that does good work or they wouldn't still be in business !
Luke Roofing replaced large flat roof for us. Great quality work completed on time and on budget